Problem

You’re expecting to receive an email from TechMap but you haven’t yet. For example, you’ve tried to reset your password but you haven’t received the password reset email. Or, you’re not receiving notification emails from TechMap.

Solution

This might be happening for one of several reasons. Follow the list below, in order, to receive emails.

  1. The email hasn’t arrived yet. Please wait 10 minutes after trying to reset your password before proceeding.

  2. The email is stuck in your spam or junk. Please check your spam or junk folder for the password reset email. If you find the email there, please add the following email addresses to your permitted recipients in your email client:

  3. The email is stuck in your organisation’s corporate filters. Please contact your IT department to “whitelist” emails from the following email addresses:

    If you were trying to reset your password, you might have to do it again to receive the password reset email after completing this step.

Still having problems?

Email [email protected] so we can help you out directly.